Access to Messages

A discussion consists of an initial message and the replies to that message. Access is initially determined based on whether or not the logged in user has access to the discussion's parent object. In addition, the initial message can be created as public or private.

Access is also determined by whether or not the logged in user is:

  • Internal. Employees of the host company (and any business units, divisions, or departments). Internal users can access all public and private messages if they have access to the parent object.

    For public messages, an internal user can create either a public or private reply to the message. If an internal user creates a private reply to a public message, all future replies to that reply will be private and cannot be changed to public. If an internal user wants to create a public reply, that user must select a prior public message or create a new discussion.