After the task assignee
completes a task that is marked as Needs Owner Review, the task is promoted to the In
Approval state and the route owner reviews the task. If the owner approves the task, the
system promotes the task to Complete and notifies the task assignee. If the owner rejects
the task, the system demotes the task back to Assigned and notifies the assignee.
The task assignee must complete the task again based on the review comments the route owner
entered. If a Task is rejected the task is not restarted. The Route owner must create a new
Task if further information is required for the Task.
When rejecting a task, the route owner may reassign the task to someone other than
the original assignee. The new assignee receives the notification and must complete
the task. This means you might receive a notification about a task that is rejected
even though you didn't work on the task originally.
You complete a rejected task in the same way you complete a new task, as described in
Completing a Route Task.
The only differences are:
- You, the task assignee, will receive a Review Complete notification about the
task and can click the hyperlink in the message to access details about the
task. Alternatively, you can click the task's Name from the Tasks pages as you
would any Assigned task.
- Review the information on the Properties page for the task, focusing especially
on the Review Comments. These are comments the route owner entered to explain
how the task needs to be completed. Look for updated information in the other
fields, such as new Instructions, a new Due Date/Time , and a different
Action.