3DPassport URL Cannot be Accessed

The connector provides this error message: 3DPassport URL cannot be accessed.

See Also
Connector Configuration

Condition

The 3DPassport URL specified is inaccessible.

Cause

  • The server hosting the 3DPassport service is not running.
  • The hostname or port number for 3DPassport is incorrect.
  • The wrong path is specified in the 3DPassport URL.

Solution

    1. Copy 3DPassport URL from “Show 3DEXPERIENCE URLs” action in the app that uses the connector.
    2. Auto-configure the connector from app.
    3. Verify that the 3DPassport server is running.