3DSearch URL Is Accessible, but Relates to a Different 3DPassport URL

The connector provides this error message: 3DSearchURL is accessible, but relates to a different 3DPassport URL.

See Also
Connector Configuration

Condition

3DPassport and 3DSearch are individual services that are part of the overall 3DEXPERIENCE platform. These services must be part of the same set of services to ensure consistency of information, access, and authentication across the system. To ensure that consistency, the 3DSearch and the 3DPassport URLs must refer to the same 3DEXPERIENCE platform.

Cause

  • The URLs in the connector do not match the values provided by the Show 3DEXPERIENCE URLs action.
  • Each of the services is associated with different 3DEXPERIENCE platform platforms.

Solution

    1. Copy the 3DSearch URL from “Show 3DEXPERIENCE URLs” action in app using the connectors.
    2. Auto-configure the connectors from 3DEXPERIENCE platform app.