Connector URL is Accessible and Valid, but Does Not Match the Connector Being Configured

The connector provides this error message: Connector URL is accessible and valid, but does not match the connector being configured

See Also
Connector Configuration

The connector performs access verification on the 3DEXPERIENCE platform. When the connector URL is correct, and running, but does not match the connector being configured, the validation succeeds, but the connector does not operate correctly.

Cause

  • The browser is out of sync.
  • The connector configuration contains the incorrect hostname or port for the connector. It is referring to different, valid connector.

Solution

  1. Refresh the browser page and press Validate.
    If this does not resolve your issue, continue to the next step.
  2. Click Detect Adapter URL to reset the value of the connector URL. Verify that this information is correct.
  3. Save the changes.