3DPassport or 3DSearch URL Cannot be Accessed, SSL/TLS Error

3DPassport URL cannot be accessed, SSL/TLS error.

See Also
Connector Configuration

Condition

The Connector could not contact 3DPassport or 3DSearch because the 3DPassport or 3DSearch failed a compatibility validation.

Cause

Typically this issue occurs when the 3DPassport or 3DSearch server uses a self-signed certificate. This means that the certificate was not signed by a Certificate Authority (CA) recognized by the standard Java runtime environment. Development environments and LANs commonly used self-signed certificates. The standard JRE considers them self-signed because Java is unable to build a certificate path from a root CA registered in the JRE’s trusted certificate authorities store to a given certificate.

Solution

If the administrator trusts the entity who issued the self-signed certificate for3DPassport or 3DSearch server, they can install those certificates to Java’s trusted CA store.
The certificate authentication is updated to accept the certificate on the 3DPassport or 3DSearch host.