About Services Products

Services Management manages the business initiative, product development, and product management process to own and drive the creation and management of solutions, products, and services from idea to retirement and also to anticipate, analyze, coordinate, plan and manage creation or evolutions due to new regulations, internal compliance, competitive or market events.

All of the tools available in Product Line Management can be used with Services Products. For more information, see the Product Line Management User's Guide.

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Properties Specific to Services Products

A Services Product is defined in the same way as a standard product, with these additional attributes:

  • Product Classification
  • Change Controlled
  • Sponsor
  • Commercial

The Properties page for a Services Product also includes these additional actions:

  • Cancel lets you cancel the Services Product.
  • Promote to GA lets you promote the Services Product to general availability.

You must have the Services Product Manager or Services Product Developer license role to use these actions.

About Product Classifications

When creating or editing a Services Product, you can assign a product classification. By default, these classifications can be selected:

  • Financial Product
  • Financial Service
  • Financial Component
  • Financial Instrument

An Administrator can hide any of these classifications if your company does not use them.

In addition to these classifications, your company can define custom classifications.

When creating a product structure, you can add other Services Products. You use the Product Nesting category for a product to define the structure. Your Administrator defines which product classifications can be nested within which other product classifications.

When defining or editing a Services Product, you do not have to select a product classification. For any Services Product without a classification, you can add any other classification to it, and you can add it to any other classification. The product classification for that product must be set before you can promote it to Review. If your choice now creates an invalid structure, the app does not allow the promotion.

About Candidate Markets

You can define candidate markets for Services Products. A candidate market can be a region, such as East Asia, or a specific country. An Organization Manager or Administrator must first use the Geography Configuration tool to perform these tasks:

  • Activate or inactive countries
  • Activate or inactivate languages
  • Create regions
  • Assign languages to regions or countries
  • Assign countries to regions

For more information, see Collaboration and Approvals User's Guide: Geography Configuration.

Content Effectivity for Services Products

You must have the Leader access role and the Services Product Manager license to manage effectivity.

You can control the effectivity of content (Services Specifications and Services Documents). Effectivity can be based on countries, languages, regions, or other criteria. To configure effectivity, you need to define configuration features and configuration options. You can use the Configuration Features category for a Services Product, or the app category for Variant Management and then add them to specific Services Products.

You can use those configuration features and configuration options to define the effectivity for the content for a product. For example, you can create an effectivity expression for a Services Specification that defines that the specification is only effective when the country is France and the language is French.

For more information about defining effectivity, see Building or Editing an Effectivity Expression. When defining the effectivity expression, the tool lets you select models that might not be valid. Make sure you use the correct model and product for the content.

Change Control for Releasing Services Products

You can use the Change Management tools to manage the release and revision process for Services Products by setting the Change Controlled attribute to true. Under change control, the Services Product must be added to a Change Order before it can be promoted.

You use the Change Management category for the Services Product to create the Change Order, or the Change menu on the Products page. You must have the Leader access role and the Services Product Manager license to create a Change Order. When you add a Services Product to a Change Order, Change Management creates a Change Action for it. You can also create a Change Order from the Add menu and later add the Services Product to it.

If a Services Product is under change control, you can only edit its properties in the Create state. After you promote the Services Product to the Draft state, it cannot be edited any you must follow the change order and change access process defined by Change Management.

For more information, see the Engineering Change Management User's Guide.

About Revising a Services Product

When you revise a Services Product, you can select a different Product Classification.

Services Product Lifecycle

The Services Product policy governs access controls for a Services Product from the time it is created until it is cancelled, released, or made obsolete. If you cancel the Services Product prior to its approval, the app changes the policy to the Services Product Cancelled policy. When a Services Product is governed by this policy, it cannot be used for any purpose.

When a Services Product reaches the Release state, it can be manually moved to General Availability. At that point, the Services Product GA policy governs access to that Services Product.

For more information, see Services Product Lifecycle, Services Product GA Lifecycle, and Services Product Cancelled Lifecycle.

About Releasing Services Product Revisions

What happens when you release a Services Product revision can be configured by your Administrator. You need to ask your Administrator if they have changed the default behavior.

  • Default behavior: you can have multiple released product revisions at the same time and you decide when each revision is used.
  • When a new product revision is released, it replaces the former revision in nested product structures. This method is called "float on release."