Average Turnaround Time of Issues by Project, Type, Type and State, Priority, Organization

This set of charts displays the average turnaround time of closed issues broken down by one or two specific dimensions: project, problem type, problem type and state, priority, or organization. These charts have identical configurations for display and interactions, but on different facets.

This page discusses:

Average Turnaround Time of Issues by Project
Average Turnaround Time of Issues by Type
Average Turnaround Time of Issues over State
Average Turnaround Time of Issues by Priority
Average Turnaround Time of Issues by Organization

Average Turnaround Time of Issues by Project

This chart shows the average turnaround time of issues by reporting organization.


Business Objects	Issues (data model class `issue`)
Values (or X-Axis and Y-Axis)	X-Axis: Project names. Y-Axis: Average total of issues in each project, in days.
Sorting	The results are sorted by category count, descending.
Limits	By default, only the top 10 categories are displayed. Note: You can change the pagination to display all the categories by clicking the menu .
Colors	Colors are configured in Preferences. For more information, see Configuring Facet Displays.
Available views	Bar chart Full screen view Table view
Interactions	On this chart, you can: Click the bar names to filter on corresponding project. Click to get all results and enable chart pagination. Click to access the different options. Click to add annotations the cart. Click to modify the chart configuration. Click to create an alert. Click to see chart documentation. Click to switch to fullscreen display. Click to switch to table display.
Technical Details	Data model Class: `issue` Inherited from `document` Property: `related_project` Dynamic property: `state_duration` meta `active_duration` meta `assign_duration` meta `review_duration` meta `create_duration` Mashup feed `(issues)` Aggregation on facet `related_project`: name: `duration` expression: `AVG((active_duration + assign_duration + review_duration + create_duration)/86400.0)`

Average Turnaround Time of Issues by Type

This chart shows the average turnaround time of issues by problem type.


Business Objects	Issues (data model class `issue`)
Values (or X-Axis and Y-Axis)	X-Axis: Problem types. Y-Axis: Average total duration of issues in each category, in days.
Sorting	The results are sorted by category count, descending.
Limits	By default, only the top 10 categories are displayed. Note: You can change the pagination to display all the categories by clicking the menu .
Colors	Colors are configured in Preferences. For more information, see Configuring Facet Displays.
Available Views	Bar chart, full screen view, and table view.
Interactions	On this chart, you can: Click the bar names to filter on corresponding project. Click to get all results and enable chart pagination. Click to access the different options. Click to add annotations the cart. Click to modify the chart configuration. Click to create an alert. Click to see chart documentation. Click to switch to fullscreen display. Click to switch to table display.
Technical Details	Data model Class: `issue` Property: `problem_type` Inherited from `document` Dynamic property: `state_duration` meta `active_duration` meta `assign_duration` meta `review_duration` meta `create_duration` Mashup feed `(issues)` Aggregation on facet `issue_problem_type`: name: `duration` expression: `AVG((active_duration + assign_duration + review_duration + create_duration)/86400.0)`

Average Turnaround Time of Issues over State

This chart shows the average time spent in each state by problem type.


Business Objects	Issues (data model class `issue`)
Values (or X-Axis and Y-Axis)	X-Axis: Problem types. Y-Axis: Average total duration of the issues, in days.
Sorting	The results are sorted by category count, descending.
Limits	By default, only the top 10 categories are displayed. Note: You can change the pagination to display all the categories by clicking the menu .
Colors	There is no color setting.
Available Views	Bar chart Full screen view Table view
Interactions	On this chart, you can: Click the bar names to filter on corresponding project. Click to get all results and enable chart pagination. Click to access the different options. Click to add annotations the cart. Click to modify the chart configuration. Click to create an alert. Click to see chart documentation. Click to switch to fullscreen display. Click to switch to table display.
Technical Details	Data model Class: `issue` Property: `problem_type` Inherited from `document` Dynamic property: `state_duration` meta `active_duration` meta `assign_duration` meta `review_duration` meta `create_duration` Mashup feed `(issues)` Aggregations on facet `issue_problem_type`: name: `active` expression: `AVG(active_duration/86400.0)` name: `assign` expression: `AVG(assign_duration/86400.0)` name: `review` expression: `AVG(review_duration/86400.0)` name: `create` expression: `AVG(create_duration/86400.0)` Widget PLMA Charts 2: 1 series for each of the above aggregation

Average Turnaround Time of Issues by Priority

This chart shows the average turnaround time of issues by priority.


Business Objects	Issues (data model class `issue`)
Values (or X-Axis and Y-Axis)	X-Axis: Facet categories. Y-Axis: Average total duration of the issues, in days.
Sorting	The results are explicitly sorted.
Limits	There are no limits.
Colors	Colors are associated to facet categories and are configured in Preferences. For more information, see Configuring Facet Displays.
Available Views	Bar chart Full screen view Table view
Interactions	On this chart, you can: Click the bar names to filter on corresponding project. Click to get all results and enable chart pagination. Click to access the different options. Click to add annotations the cart. Click to modify the chart configuration. Click to create an alert. Click to see chart documentation. Click to switch to fullscreen display. Click to switch to table display.
Technical Details	Data model Class: `issue` Property: `problem_type` Inherited from `document` Dynamic property: `state_duration` meta `active_duration` meta `assign_duration` meta `review_duration` meta `create_duration` Mashup feed `(issues)` Aggregations on facet `issue_priority`: name: `duration` expression: `AVG((active_duration + assign_duration + review_duration + create_duration)/86400.0)`

Average Turnaround Time of Issues by Organization

This chart shows the average turnaround time of issues by project.


Business Objects	Issues (data model class `issue`)
Values (or X-Axis and Y-Axis)	X-Axis: Reporting organization. Y-Axis: Average total duration of the issues, in days.
Sorting	The results are sorted by category count, descending.
Limits	By default, only the top 10 categories are displayed. Note: You can change the pagination to display all the categories by clicking the menu .
Colors	Colors are configured in Preferences. For more information, see Configuring Facet Displays.
Available views	Bar chart Full screen view Table view
Interactions	On this chart, you can: Click the bar names to filter on corresponding project. Click to get all results and enable chart pagination. Click to access the different options. Click to add annotations the cart. Click to modify the chart configuration. Click to create an alert. Click to see chart documentation. Click to switch to fullscreen display. Click to switch to table display.
Technical Details	Data model Class: `issue` Property: `to_reporting_organization` Inherited from `document` Dynamic property: `state_duration` meta `active_duration` meta `assign_duration` meta `review_duration` meta `create_duration` Mashup feed `(issues)` Aggregations on facet `issue_to_reporting_organization`: name: `duration` expression: `AVG((active_duration + assign_duration + review_duration + create_duration)/86400.0)`