| Name
|
The goal's name.
|
| Policy
|
The policy that governs the goal's lifecycle.
|
| Parent Goal
|
If this is a subgoal, this field shows the
parent goal. If this goal is not a subgoal, the field displays Top Level. Click
the name to view the parent goal properties.
|
| Business Unit
|
The company or business unit the goal is
assigned to. Click the name to view business unit properties.
|
| Effective Date
|
The date the goal will begin to be tracked.
Financial data reported is based on the given interval. The interval is based
on the date value provided up to a year.
|
| Goal Description
|
A brief description of the goal.
|
| Business Benefit
|
A description of the benefit of the goal.
|
| Operational
Definition
|
How the quality metrics will be measured.
For example, "improve overall Customer Service responsiveness by 20%".
|
| Success Measurement
|
A description of how to measure whether the
goal is achieved. For example, "average time to respond to a customer complaint
is less than two hours".
|
| Comments
|
Additional comments about the goal.
|
| Owner
|
The person who has primary responsibility
for the goal, but any
host company employee with the Business Manager role
can edit and delete the goal. Initially, the owner is the person who creates
the business goal. The owner can then reassign the goal to another person in
the host company.
|
| Originator
|
The person who created the goal.
|
| Originated
|
The date on which the goal was created.
|
| State
|
Business goals can be in the Draft, In Work, or Completed states. |