- Troubleshooting scenario: You must configure SmarTeam to create the CGR files (for 3D thumbnails) and the jpg files (for
non-3D thumbnails) for the Visualization transfer scenarios.
- Open SmarTeam - Editor with Administrator privileges.
- From the Admin menu, select Applications Setup.
- In the Applications Setup window, select the CATIA product, and
click Tools.
- Select the Embedded Viewer tab, and click Modify.
- Check that the configuration in the Embedded Viewer Settings window
is defined as follows:
(Class ID = 156B79D3-C69C-11D4-B595-00104B3E8C2C) (Event ID =
156B79D1-C69C-11D4-B595-00104B3E8C2C)
.CATProduct.cgr,.CATProduct.jpg
-
Troubleshooting scenario: Check if the connection is possible or not.
- Verify that SmarTeam services are running.
- Verify that IIS services are running.
- Verify that you used the correct username and password.
-
Troubleshooting scenario: After an Expand All, default images are displayed
instead of CGRs.
- Verify either that the SmarTeam server is configured to save using a CGR
or that you used the Save as Type option in CATIA.
- Check for SmarTeam Authentication with the database in the
Authentication Manager.
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