Evaluation
When a complaint is created, details of the problem encountered by the customer is stored as events. When the complaint is promoted to In Process state, an evaluation object is created automatically.
EvaluationWhen a complaint is created, details of the problem encountered by the customer is stored as events. When the complaint is promoted to In Process state, an evaluation object is created automatically. LifecycleThe lifecycle of a complaint consists of three states. In each state you can perform multiple actions based on your role and access permissions. The evaluation lifecycle consists of the following states.
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