Complaints

This page displays the list of complaints and related details.

To access the list of all complaints:

From the Compass, click Social and Collaborative Apps  and select My Social And Collaborative Apps > Complaints & NCR.

To access the list of all complaints for a product:

From the Product Properties page, click the Regulatory category.
For more information, see Opening a Product in the Product Line User's Guide.
Click the Complaints page tab.

This topic describes:

This page discusses:

Columns
Actions

Columns


Column Name	Description
Name	Name of the complaint. Complaint names are prefixed with CPT-. Click to view the details of the complaint.
Type	Type of the object, complaint
Status	State of the complaint. Possible states are Create, In Process, and Closed.
	Severity of the complaint denotes severity is low denotes severity is medium denotes severity is high denotes severity is urgent
Receipt Date	Date on which the complaint was raised
	: contact is associated with the complaint Point to to view the name of the contact person. Click to view the details of the contact person.
	: complaint is reportable Blank: complaint is not reportable
	: adverse event report is not due : adverse event report is due Blank: adverse event report not created for complaint
Experience Code	Experience code that classifies the problem
Problem Description Details	Description of the problem
Business Unit	Name of the contact person's business unit
Product Line	Name of the product line related to the complaint
Product Model	Name of the product model related to the complaint. Click to view its details.
	: complaint is under evaluation : complaint evaluation is complete or not required Blank: evaluation not started for complaint Point to view the status of the evaluation. Click to view its details.
	Severity of the evaluation. denotes severity is low denotes severity is medium denotes severity is high denotes severity is urgent
Create	Number of days the complaint is in Create state
In Process	Number of days the complaint is in In Process state
Age	Age of the complaint in number of days
Owner	Name of the complaint owner
	: a file is attached Click to view the details of the attached file and download it.
	Click to view the details of a complaint in a new window.

Actions


Action	Description	For More Information
Actions > Summary Report	Generates complaint summary report	Summary Report
Actions > CAPA > Create CAPA Request	Creates a CAPA request using the complaint.	See Creating a CAPA Request in the CAPA and Audit Management User's Guide.
Actions > CAPA > Add To Existing CAPA	Adds the complaint to a CAPA project or a CAPA request as a data source. From the Search Results page that appears, select the required objects and click Submit.	--
Create New	Creates a complaint	Creating a Complaint