This page displays the history of the complaint and associated items such as contact, event, product model, investigation, product return, product fulfillment and AER.
Type of activity performed on the item, such as create, modify, connect, and so on
State
State the item was in when the action occurred
Description
Details about the specific items involved in the action. For example, if the action is change owner, the details list the previous and new owners. If the action is connect, the details list the items that were connected.
You can filter the page to show only specific actions. Click
Refinements to filter the page.
You can also create a PDF file containing history information, based on any filters applied by selecting Tools > Render PDF.