Create Issue Category
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Creates a new category. You must have the Administrator access role. Follow these steps:
- Click Create Issue Category
.
- Enter a Name and Description for the category.
- Click Done.
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Create New Classification  |
Creates a new classification. You must have the
Administrator access role. Follow these steps:
- Select the category this classification will be related
to.
- Click Create New Classification
.
- Enter a Name and Description for the
classification.
- For the Issue Owned By field, click
. Search for and select the name of the person who
will be assigned Issues that use this
classification.
- Click Done.
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Add Existing Classification  |
Adds an existing classification to the selected
category. |
Predefined Queries |
Delete  |
Deletes the selected category or classification.
Deleting a category also deletes all of its classifications. For a
classification, if any other categories use that classification,
the classification is removed from the selected category without
affecting any other category. |
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Enable Edit /
Disable Edit |
Toggles between enabling and disabling edit mode.
In edit mode, you can edit the name and descriptions. For Issue
Classifications, you can select a new Issue Owned By person. |
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