Configuring Email Messages for Route Task Notifications

If the "Requires Owner Review" option is chosen for a task in a route, then an email will be sent to the Route Owner upon completion of the task for review. If the Route Owner approves or rejects the task, an email will be sent to the task assignee regarding the task completion. You can customize any of these email messages.

For configurable attributes for all notification objects, see Configuring Attributes for Route Notifications.

  1. Open the Run MQL window:
    1. From the compass, select Collaboration and Approvals.
    2. In the navigation pane, click Utilities > Run MQL.
    To run an MQL command, enter the command in the MQL Command box and click Run or press Enter.
  2. To find the string resource labels used for the notifications, pPrint the details of the eService Trigger Program Parameters object that manages sending the email. Run this command: 

    print businessobject "eService Trigger Program Parameters" PolicyInboxTaskStateAssignedPromoteAction "Complete Task Notification";

    This object notifies the owner that the task has been completed. Note the values for these eService Program Arguments:

    • eService Program Arugment 4: the string resource that defines the subject for the email notification
    • eService Program Arugment 5: the string resource that defines the text of the email notification
    • eService Program Arugment 6: the name of the string resources file where the text is defined

  3. Using the information found in step 2, update the page object that contains string resources for the indicated file (usually emxCompoentsStringResources.properties) to change the required strings. Do not update the file directly. For more information, see Changing Onscreen Text and Other Strings.
  4. Repeat steps 2 and 3 for the "eService Trigger Program Parameters" PolicyInboxTaskStateReviewDemoteAction "Reject Task Notification" object. This object controls the notification sent to the user when the route owner rejects their task.
  5. Repeat steps 2 and 3 for the "eService Trigger Program Parameters" PolicyInboxTaskStateReviewDemoteAction "Review Completion Notification" object. This object controls the notification sent to the user when the route owner reviews and approves their task.