Issue Properties

The Properties tab displays details about the object. You can view the details if you own the issue or if you are an assignee of the issue.

If your company defined subtypes of issues and this issue uses a subtype, the attributes associated with the subtype do not display in the list and cannot be edited.

See Also
In Other Guides
Viewing and Modifying the Properties of an Object

This table lists the details about the selected object. You can click to edit these details. Not all fields can be edited.

When editing, you can click Add Extensions to include additional attributes. An extension is a set of attributes. The dialog box that opens lists the extensions that are already attached, and you can start typing to search for the extension you want to add.

Note: The Add Extension command is supported on premises and on the private cloud only.

If you select an instance in a structure, the Properties tab displays the properties of the reference and the Instance tab displays the properties of the instance.

Field Description
Classifications and Attributes If the issue includes classifications, the Properties includes an expandable section for each classification. Expand the classification to view the attribute values.
Name

The unique identifier of the object, automatically defined at creation.
Title

The user-defined title of the object.
Description

The description of the object, if defined. If you enter a URL, an email address, or a File Transfer Protocol link, this text is clickable and opens the link.

Priority The priority of the issue that was chosen when it was created or modified:
  • - low priority
  • - medium priority
  • - high priority
  • - urgent
Actual Start/End The actual start and end dates for the issue resolution.
Estimated Start The estimated start date for the issue resolution.
Due Date Date when the issue is expected to be resolved.
Resolution Recommendation A recommendation for how to resolve the issue.
Action Taken A description of any action taken to resolve the issue.
Resolution Statement A description of the actual resolution.
Owner The owner of the object.
Maturity State

The current maturity state of the object.

You can use the maturity graph in the issue's ID card to promote or demote the issue. For more information, see Issue Workflow.

State Description
Draft Issue has been created but not assigned.
To Do Issue has been assigned.
In Work Assignees are actively working on resolving the issue.
In Approval A solution has been proposed and is being reviewed.
Completed The solution has been accepted and the issue is closed.

Originator The user ID of the person who created the issue.
Creation Date

The date and time when the object was created.
Modification Date

The date and time when the object was last modified. If not modified, this date is the same as the Creation Date.

Organization The organization responsible for resolving the issue. Editable only by a person with the Issue Analyst, Issue Manager, or Leader access role.

You can only change the Organization when the issue has been promoted beyond the New state.

Collaborative Space

The collaborative space the object belongs to.