Viewing History

You can view the history of an issue to trace the events that have occurred for the issue.

Issue Management adds entries to this list when any of these events occur:

  • The issue is promoted or demoted
  • An assignee is added or removed
  • The ownership of the issue is transferred
  • The issue is modified.
  • A reported against, resolved by, or context is added to the related objects.

  1. From the list of issues, select the required issue and click Information.
  2. Click History .

    The tab shows the maturity status levels for the issue, and the date the issue entered that status. Click Show details to see the actions that occurred when the issue was in a status; click Hide details to collapse the list.

    If the issue has the approval workflow enabled, the History tab includes a table of information about the states and actions for the issue. The most recent activity shows at the top of the table. The table includes these columns:

    Column Description
    Maturity promotion Shows a transition between two maturity states.
    Decisions Shows a check mark (approved) or X (rejected) for the transition. If the issue was rejected, the column can show more than one row for a decision, with the top row describing the most recent decision.
    Reviewer The name of the person who made that decision (approve or reject).
    Decision Date The date that decision was made.
    Reason/Comment When approving or rejecting an issue, the person must enter a reason or comment. That information shows in this column.
    Action Action details entered for that transition.
    Attachments Click the icon to view any attachments added for that transition. For a row, the attachment list only includes attachments made for the approval or rejection. To see all attachments, use the Attachments tab for the issue properties. For more information, see Managing Attachments.