Dealing with being locked out

The lockout feature is a requirement to automatically block users after a number of failed authentications attempts specified by the Administrator. If you exceed the number of authorized attempts, an error message is displayed informing you that your account is now locked out and prompting you to contact the 3DPassport Administrator to unlock it.

A temporary lockout can also occur depending on security settings.

  1. Contact your Administrator to have your account unlocked.

    Your account will remain deactivated until the Administrator reactivates it.

  2. If your Administrator informs you that you are temporarily locked out or if you receive a warning email, try to log in with valid credentials later or reset your password.

    For more information, see Resetting your password.