Properties for Complaints and Nonconformance

These properties configure Complaints and Nonconformance.

For more information, see Configuring Complaints and NCR Management.

Properties Name Properties Description Valid Values
PQCComplaint.Complaint.EnableReviewProcess This property is used to create a default route object between the In Process and Closed states, and In Process and Invalid states of the complaint.

True:

  • Route object is created between the In Process and Closed states, and In Process and Invalid states of the complaint.
  • If complaint has assignees in approver role, all approvers are added as route approvers.
  • If no approvers are added for the complaint, the complaint owner is added as the route approver
  • If assignees with approver role are added after the route is created, the approvers are added as route approvers along with the complaint owner.
  • If assignees with approver role are removed from the complaint or changed to assignee role, they are also removed as route approvers.
  • If an assignee with approver role is the last approver in the route, you cannot change the approver's role to assignee.

False: Route object is not created.

PQCComplaint.esr.EnableReviewProcess This property is used to create a default route object between the In Process and Closed states, and In Process and Invalid states of the equipment service request (ESR).

True: Route object is created between the In Process and Closed states, and In Process and Invalid states of the ESR.

False: Route object is not created.

PQCComplaint.Inquiry.EnableReviewProcess This property is used to create a default route object between the In Process and Closed states, and In Process and Invalid states of the inquiry.

True: Route object is created between the In Process and Closed states, and In Process and Invalid states of the inquiry.

False: Route object is not created.

PQCComplaint.Evaluation.EnableReviewProcessThis property is used to create a default route object between the Review and Complete states of the product evaluation.

True: Route object is created between the Review and Complete states of the product evaluation.

False: Route object is not created.