Configuring Complaints and Nonconformance

You can configure properties required to set up Complaints and Nonconformance. See Properties for Complaints and Nonconformance

  1. Create or open the text file for customized properties. For more information, see Editing Properties Using MQL.
  2. To create a default route object between the In Process and Closed states, and In Process and Invalid states of the complaint, follow these steps:
    1. Add or edit this line in the file used to import properties into a page object: 

      PQCComplaint.Complaint.EnableReviewProcess=True

    2. Set the value for this property depending on your business requirements.
  3. To create a default route object between the In Process and Closed states, and In Process and Invalid states of the equipment service request (ESR), follow these steps:
    1. Add or edit this line in the file used to import properties into a page object: 

      PQCComplaint.esr.EnableReviewProcess=True

    2. Set the value for this property depending on your business requirements.
  4. To create a default route object between the In Process and Closed states, and In Process and Invalid states of the inquiry, follow these steps:
    1. Add or edit this line in the file used to import properties into a page object: 

      PQCComplaint.Inquiry.EnableReviewProcess=True

    2. Set the value for this property depending on your business requirements.
  5. To create a default route object between the Review and Complete states of the product evaluation, follow these steps:
    1. Add or edit this line in the file used to import properties into a page object: 

      PQCComplaint.Evaluation.EnableReviewProcess=True

    2. Set the value for this property depending on your business requirements.
  6. When you are finished updating the text file with all properties that you want to modify, use the text file to modify the LQIAudit.properties page object. For more information, see Editing Properties Using MQL.