About Returns and Fulfillment

For investigation or evaluation, the customer is requested to return the reported item associated with the complaint or equipment service request (ESR). The details of the product returned by the customer is recorded in a return object.

The owner, a quality manager, or complaint investigator with access to the complaint or ESR can create a return. After the customer returns the reported item, its condition is checked and recorded in the return. After all required information is recorded, the return is completed.

After investigation or evaluation is completed, a fulfillment object is created, using which a product sample or equivalent object is sent to the customer.

The owner, a quality manager, or complaint investigator with access to the complaint or ESR can create a fulfillment. More than one fulfillment can be created for an event product. Objects such as a coupon, product sample, cheque, credit, return box/envelope, literature, tools, and kits, and medical release form are given to customers.