Modifying Inquiry Details

You can modify inquiry details such as handling unit and country. You can also update the description of the inquiry.

Before you begin:
  • The inquiry must be in Create or In Process state.
  • You must be the owner, a quality manager, or complaint investigator.
  • You must be on the Inquiry Power View page.
  1. From the Inquiry Power View page, in the Properties tab toolbar, click Edit.
  2. Modify the following details.
    Field Name Description
    Complaint Handling UnitType the name of the required company or click and select a company from the Search Results page.
    Country Of OriginType the name of the required country or click and select a country from the Search Results page.
    Additional InformationUpdate the information, as required.
    Evaluation Type Click to select the subtype of the CPE.
    Note: You cannot edit the Evalution Type details if the investigation is created for the context complaint.
  3. Click Done.
    The details of the inquiry are updated.