Properties
Fields
| Section Name | Field Name | Description |
|---|---|---|
| Owner | Name of the inquiry owner | |
| Originator | Name of the inquiry originator | |
| Receipt Date | Date when the inquiry was raised | |
| Modification Date | Date when the inquiry was last modified | |
| Status | State of the inquiry. Possible states are Create, In Process, Closed, and Invalid. | |
| Complaint Handling Unit | Name of the company that handles the inquiry | |
| Country Of Origin | Country in which the problem was identified | |
| Investigation Required |
Yes: investigation is required for the inquiry No: investigation is not required for the inquiry |
|
| Additional Information | Additional details about the inquiry | |
| Reassign Rationale | Reason provided when the inquiry was reassigned | |
| Type Change Justification | Reason provided when the inquiry was converted from an equipment service request or complaint | |
| Invalidation Details | Name | Name of the invalidator |
| Date | Date when the inquiry was invalidated | |
| Rationale | Reason provided when the inquiry was invalidated | |
| Closure Details | Closed Date | Date when the inquiry was closed |
| Closed Rationale | Reason provided when the inquiry was closed | |
| Reopen Details | Count | Number of times the inquiry was reopened |
| Reopen Rationale | Reason provided when the inquiry was reopened | |
| Custom Attributes | Name of attribute | Custom attributes that are connected with the type and subtype of the inquiry. |
Actions and Toolbar Commands
| Action | Description | For More Information |
|---|---|---|
| Transfers the ownership of the inquiry | Transferring an Inquiry | |
| Promote the inquiry from Create to In Process state. You must be the owner or a Quality Manager to perform this action. After you promote the inquiry to In Process state, investigation object is created automatically, and the Investigation tab appears in the Inquiry Power View page. |
About Investigation tab, see Investigation. |
|
| Invalidates the inquiry | Invalidating an Inquiry | |
| Converts the inquiry to a complaint | Converting Inquiries | |
| Converts the inquiry to an Equipment Service Request | Converting Inquiries | |
| Edit | Lets you modify the details of an inquiry | Modifying Inquiry Details |