Troubleshooting: I do not Have Access to at Least 1 Community

This message appears on the widget when its configuration includes private or secret 3DSwym communities you are not a member of. As a result, the widget cannot show you content from these communities.

Cause: You are on a synchronized dashboard.

The user who configured the widget selected at least one private or secret 3DSwym community you are not a member of as a source.

Solution

From the widget header, select Menu > Edit.

Note: You must be owner or contributor of the dashboard to access this menu.

The wizard opens.
From the left-hand panel, select Sources.
From the Contextualized Content section, click Join on each private 3DSwym community you are not a member of and send your request to join.

Note: For confidentiality reasons, you cannot see the names of secret communities nor join them from this section. Contact the user who configured the widget.

Cause: A user shared a configured widget with you.

The user who configured the widget selected at least one private or secret 3DSwym community you are not a member of as a source.

Solution

From the widget header, select Menu > Edit .

Note: You must be owner or contributor of the dashboard to access this menu.

The wizard opens.
From the left-hand panel, select Sources.
From the Contextualized Content section, click Join on each private 3DSwym community you are not a member of and send your request to join.

Note: For confidentiality reasons, you cannot see the name of secret communities nor join them from the Contextualized Content section. Contact the user who configured the widget.

Cause: You left a private or secret 3DSwym community.

You left a private or secret 3DSwym community that you were a member of and that you, or the user who configured the widget, had selected as a source.

Solution

From the widget header, select Menu > Edit .

Note: You must be owner or contributor of the dashboard to access this menu.

The wizard opens.
From the left-hand panel, select Sources.
From the Contextualized Content section, click Join on each private 3DSwym community you are not a member of and send your join requests.

Note: For confidentiality reasons, you cannot see the names of secret communities nor join them from the Contextualized Content section.

Cause: You were removed from a private or secret 3DSwym community.

You were removed from a private or secret 3DSwym community that you, or the user who configured the widget, had selected as a source.

Solution

From the widget header, select Menu > Edit .

Note: You must be owner or contributor of the dashboard to access this menu.

The wizard opens.
From the left-hand panel, select Sources.
From the Contextualized Content section, click Join on each private 3DSwym community you are not a member of and send your join requests.

Note: For confidentiality reasons, you cannot see the names of secret communities nor join them from the Contextualized Content section.