Troubleshooting

In an on-premises environment, if the CloudView index used by 3DSearch cannot fully index the security linked to a 3DSpace object, the object security is managed using post-processing. This can create the following issues:

• The number of results retrieved and displayed may be different. The number of results displayed may be greater than the number of results retrieved.
• Counts in the 6WTags may not be correct.
• Some facets may display in the 6WTags but you cannot see any object containing these facets.

When running a query, 3DSearch does not send SecurityContext to 3DSpace backend. If you did not register a default SecurityContext previously, search fails when connecting to 3DSpace.

You can change your default SecurityContext by logging in to an ENOVIA application that requires to choose the context when logging in.

Issue: In Datagrid view, users can export search results into a .csv file. However, a technical restriction limits the export to the results loaded in the Search results window. It exports a maximum number of 200 results instead of exporting all results at once.

Workaround: To increase the number of exported results:

1. Open to the 3DSearch Control Center app.
2. In General, increase the value of the Number of results property.
   Note: You can specify a value, from 200 to 1000 results. For more information, see Table 1.