| Name |
The auto-generated name. |
| Type |
The issue type, used for classification. |
| Description |
Details about the issue. |
| State |
The current state of the issue in its
lifecycle. |
| Last State Change |
Date when the issue was last promoted or
demoted. |
| Owner |
The owner of the issue. In edit mode, you cannot
change the owner. Instead, use the Transfer
Ownership action. |
| Originator |
The person who created the issue. |
| Originated Date |
The date on which the issue was created. |
| Modified Date |
The date on which the issue was last modified. If
not modified, this date is the same as the Originated Date. |
| Waiting On |
The person or department who must next respond to
the issue. Values are Unassigned, Analyst, Customer, or
Engineering. |
| Escalation Required |
Indicates whether the issue requires upper
management support for resolution. |
| Wait On Date |
The date that the person listed
in the Waiting On field should have responded by. (That is, by not
responding, the person has held up the Issue since the date
specified in this field.) The date can be set to any prior date, but
not earlier than the Issue's originated date. |
| Estimated Start |
The estimated date on which the issue resolution
will begin. |
| Estimated Finish |
The estimated date when the issue should be
resolved. |
| Internal Priority |
The relative importance of the issue within the
host company. Values are Unassigned, P0, P1, P2, P3. |
| Actual Start |
The actual start date. |
| Actual Finish |
The actual date the issue was resolved. |
| Priority |
The
relative importance of the issue, set when the issue was created or
modified. Values are Low, Medium, High, Pre-assigned. |
| Resolution Date |
Date when the issue was
resolved. |
| Resolution
Recommendation |
A recommendation for how to resolve the
issue. |
| Action Taken |
A description of any action taken to resolve the
issue. |
| Resolution
Statement |
A description of the actual resolution. |
| Steps to Reproduce |
The procedure for reproducing the problem causing
the issue. |
| Category |
Determines
the issue classifications for this issue. |
| Classification |
Determines the Issue Manager responsible. Based
on Category and Classification, issue managers can be assigned and
notified automatically. |
| Reporting
Organization |
The company associated with the issue. |
| Policy |
The policy that governs the issue's
lifecycle. |
| Co-owners |
People who are responsible for the issue. In
edit mode, if you select a new co-owner person or list, the new
co-owners replace the current
co-owners. The co-owner has full access to
the Issue regardless of the collaborative space and organization
that owns the Issue. The owner of the
issue cannot be assigned as a co-owner. If you select a
classification, the owner of this issue is defined by the
classification and that person cannot be assigned as a
co-owner. |
| Problem Type |
Values are 3rd party, Defect, Not Determined, Ease
of Use, Functionality, Licensing, Installation, Mistake,
Performance, Platform, Training. |
| Responsible
Organization |
The organization responsible for resolving the
issue. Editable only by Analyst or Issue Manager. You can only
change the Responsible Organization when the issue has been
promoted beyond the Create state. |
