Troubleshoot Issues with Licenses

Problem: "I just installed Exalead CloudView and I get the message CloudView is running on an unauthorized host. Indexing will soon be disabled."

Cause: You installed Exalead CloudView on a host that is different from the host ID specified in your license file. Host IDs are linked to your hardware, and especially motherboards.

Solution: Check your server host ID and ask support for a new license file if your host ID has changed.

Problem: "I get the message Your license has been expired for 10 days. Indexing is now disabled."

Cause: When your license expires, you are still able to work in Exalead CloudView during 14 days. Then you cannot access index documents anymore.

Solution: Connect to http://www.3ds.com/terms/software-keys/ and ask for a new license. Follow the procedure in Get New License Tokens or Add New Features to upload it.

Problem: "I see a warning in the log: " Too many users for type find" (or "Too many users for type decide"). What can I do?"

Solution: It means that you reached the limit of "find" or "decide" users as defined in your license key. User types are selected in the page properties for a given page in the Mashup Builder.