Creating a Complaint

When you want to report a problem that occurred in a , you can create a complaint. You can provide appropriate information about the problem and add a contact to the complaint. Any ENOVIA user can create a complaint. When you create a complaint, an event is added to it and is designated as the primary event. The problem details you provide are stored in the event. You can also add more events to report multiple problems.

See Also
Modifying Complaints
Converting Complaints
  1. Perform any one of the following actions.
    • From the top bar, select Add > Complaints & NCs > Create Complaint.
    • From the Complaints List page toolbar, click Create New.
    The Create Complaint page appears.
  2. Enter the following details.
    Field Name Description
    Type Click to select the type as complaint or its subtype. When you select the subtype, the custom attributes that are added to the selected subtype are listed in the Custom Attributes section of the page.
    Note: You can create a subtype for the context object using the Data Model Customization app. For more information, see Installation and Setup | Customize | 3DEXPERIENCE Platform | 3DSpace Data Model | Data Model Customization | Specialize Data Model | Specialization Types | Creating, Editing and Deleting a Specialization Type
    Source Select the source by which the complaint was raised. You can select Email, Fax, Letter, Phone, or Postal Mail.
    Customer Severity Select the severity of the complaint. You can select High, Low, Medium, or Urgent.
    Awareness DateDisplays the date on which the complaint was raised. By default, today's date is selected. Click to select the required date. You can select today's date or a past date.
    Country of OriginClick and select a country from the Search Results page.
    Experience CodeClick and select an experience code from the Standard Codes page.
    Issue CodeClick and select an issue code from the Standard Codes page.
    Date of OccurrenceDisplays the date on which the problem occurred. By default, today's date is selected. Click to select the required date. You can select today's date or a past date.
    Problem DescriptionDescribe the problem.
    Reported Item Parent Click and select a parent item from the Search Results page.
    Reported Against ItemClick and select an item from the Search Results page. The Search Results page lists all the products, physical products, model versions, and parts.
    Note: If you select the Reported Item Parent, the search results list only products, physical products, model versions, and parts, which are connected with the context reported item parent.
    Serial NumberType the serial number of the on which the problem occurred.
    Product in UseSelect Yes if the product is currently in use. Otherwise, select No.
    Add Patient Select Yes to create a patient. Otherwise select No.
    Important: The user assigned with the app-specific role can only add a patient while creating a complaint.
    Date Of BirthClick to select the required date. You can select only a past date.
    GenderSelect a gender.
    WeightType the weight of the patient.
    Ethnicity Select the ethnic group. You can choose from Hispanic/Latino or Non Hispanic/Latino.
    Race Select the race. You can select more than one value. The options are Asian, American Indian or Alaskan Native, Black or African American, White, and Native Hawaiian or Other Pacific Islander.
    NameClick and select a contact person from the Search Results page.
    Custom Attributes Type the additional information for the custom attributes that are selected as subtype of the complaint.
  3. Optional: To create new contact, perform the following actions.
    1. In the Reporter Details section, set the value of Create New to Yes
    2. Enter the details of the new contact.
  4. Click OK.
    The complaint and event are created.
    Note: You can also click Apply in the Create Complaint page to create the complaint without closing the page. You can then create another complaint in the same page.

The created event is set as the primary event. The Complaint Power View page appears.