Type |
Click to select the
type as complaint or its subtype. When you select the subtype, the custom
attributes that are added to the selected subtype are listed in the Custom
Attributes section of the page. Note:
You can create a subtype for the context
object using the Data Model Customization app. For more information, see Installation and Setup | Customize |
3DEXPERIENCE Platform | 3DSpace Data Model | Data Model Customization |
Specialize Data Model | Specialization Types | Creating, Editing and Deleting
a Specialization Type
|
Source |
Select the source by which the complaint was raised. You can select Email, Fax, Letter, Phone, or Postal Mail. |
Customer Severity |
Select the severity of the complaint. You can select High, Low, Medium, or Urgent. |
Awareness Date | Displays the date on which the complaint was raised. By default, today's date is selected. Click to select the required date. You can select today's date or a past date. |
Country of Origin | Click and select a country from the Search Results page. |
Experience Code | Click and select an experience code from the Standard Codes page. |
Issue Code | Click and select an issue code from the Standard Codes page. |
Date of Occurrence | Displays the date on which the problem occurred. By default, today's date is selected. Click to select the required date. You can select today's date or a past date. |
Problem Description | Describe the problem. |
Reported Item
Parent |
Click and select a
parent item from the Search Results page. |
Reported Against Item | Click and select an
item from the Search Results page. The Search Results page lists all the
products, physical products, model versions, and parts. Note:
If you
select the Reported Item Parent, the search results list only products,
physical products, model versions, and parts, which are connected with the
context reported item parent.
|
Serial Number | Type the serial number of the on which the problem occurred. |
Product in Use | Select Yes if the product is currently in use. Otherwise, select No. |
Add Patient |
Select Yes to create a patient.
Otherwise select No.
|
Date Of Birth | Click to select the required date. You can select only a past date. |
Gender | Select a gender. |
Weight | Type the weight of the patient. |
Ethnicity |
Select the ethnic group. You can choose from Hispanic/Latino
or Non Hispanic/Latino. |
Race |
Select the race. You can select more than one value. The
options are Asian, American Indian or Alaskan Native, Black or African American,
White, and Native Hawaiian or Other Pacific Islander. |
Name | Click and select a contact person from the Search Results page. |
Custom Attributes |
Type the additional information for the custom attributes
that are selected as subtype of the complaint. |