Modifying Complaints

You can modify complaint details such as customer severity, awareness and closure dates, source, country of origin, and complaint handling unit. You can also add additional information about the complaint.

This task shows you how to:

Before you begin:
  • The complaint must be in Create or In Process state.
  • You must be the complaint owner, quality manager, or complaint investigator.
See Also
Creating a Complaint

Modify a Complaint from Complaints List Page

From the Complaints List page, you can modify the severity of the complaint. You can modify the severity for multiple complaints.

  1. From the Complaints List page, in the Complaints tab toolbar, click Enable Edit.

    For more information, see Complaints List

  2. Click the severity icon corresponding to the required complaint and select a severity from the list. You can select High, Low, Medium, or Urgent.
  3. Click Save.
    The updated details are saved.
  4. Click Disable Edit to exit edit mode.

Modify a Complaint from Complaints Properties Page

From the Complaint Power View page, you can modify the details of the complaint such as customer severity, awareness and closure dates, source, country of origin, and complaint handling unit.

  1. From the Complaint Power View page, in the Properties tab toolbar, click Edit.
  2. Modify the following details.
    Field Name Description
    Awareness DateClick to select the required date. You can select today's date or a past date.
    Distributor Awareness DateClick to select the required date. You can select today's date or a past date.
    Complaint Handling UnitClick and select a company from the Search Results page.
    SourceSelect a source from the list. You can select Email, Fax, Letter, Phone, or Postal Mail.
    Customer SeveritySelect a severity from the list. You can select High, Low, Medium, or Urgent.
    Country Of OriginClick and select a country from the Search Results page.
    Purchase OrderUpdate the purchase order number related to the product.
    Additional InformationUpdate the information, as required.
    LitigationUpdate the litigation information.
    Evaluation Type Click to select the subtype of the CPE.
    Note: You cannot edit the Evalution Type details if the investigation is created for the context complaint.
    Customer Closure DateClick to select the required date. You can select today's date or a past date.
  3. Click Done.
    The details of the complaint are updated.