Complaints List

The Complaints List page displays the list of complaints and related details.

To access the list of all complaints:

From the Compass, click Social and Collaborative Apps  and select My Social And Collaborative AppsComplaints and Nonconformance.

To access the list of all complaints for a product:

From the Product Properties page, click the Regulatory category.
Click the Complaints page tab.

This topic describes:

This page discusses:

Columns
Filters
Actions and Toolbar Commands

Columns


Column Name	Description
Name	Name of the complaint. Complaint names are prefixed with CPT-. Click to view the details of the complaint.
Type	Type of the object, complaint
Status	State of the complaint. Possible states are Create, In Process, and Closed. When you promote the complaint to the In Process state, the derived events are created for the reported against items that are connected to the event of the complaint.
	Severity of the complaint denotes severity is low denotes severity is medium denotes severity is high denotes severity is urgent
Receipt Date	Date on which the complaint was raised
	: contact is associated with the complaint Point to to view the name of the contact person. Click to view the details of the contact person.
	: complaint is reportable Blank: complaint is not reportable
Experience Code	Experience code that classifies the problem
Problem Description Details	Description of the problem
Business Unit	Name of the contact person's business unit
Reported Against Item	Name of the product, physical product, model, or part for which the complaint is created. Click to view its details.
	: complaint is under investigationevaluation : complaint investigationevaluation is complete or not required Blank: investigationevaluation not started for complaint Point to view the status of the investigationevaluation. Click to view its details.
	Severity of the investigationevaluation. denotes severity is low denotes severity is medium denotes severity is high denotes severity is urgent
Create	Number of days the complaint is in Create state
In Process	Number of days the complaint is in In Process state
Age	Age of the complaint in number of days
Owner	Name of the complaint owner
	: a file is attached Click to view the details of the attached file and download it.
	Click to view the details of a complaint in a new window.

Filters

Based on your role, you can filter the Complaints List to view complaints by states or statuses.

Users with access to the app: active and closed complaints owned by you or assigned to you
Quality Manager : unassigned complaints, and complaints in Create and In Process states
Complaint investigator: assigned and unassigned complaints

Actions and Toolbar Commands


Action	Description	For More Information
> Accept	Assigns you the responsibility of the selected complaint. Click OK to confirm. Note: Ensure the following: You must be a complaint investigator. You can accept only unassigned complaints that are in In Process state.	--
> Submit for Evaluation	Promotes a complaint from Create to In Process state. You must be the complaint owner or a quality manager to perform this action. After you promote the complaint to In Process state, a complaint investigation is created automatically, and the Investigation tab appears in the Complaint Power View page. After you promote the complaint to In Process state: a derived event is created and displayed in the Events tab. Product Evaluation tab appears in the Complaint Power View page. a product evaluation object is created automatically in the Product Evaluation tab.	About Investigation tab, see Investigation.About derived event properties, see Derived Event Properties.About Product Evaluations page, see Product Evaluations.
> Transfer Ownership	Transfers the ownership of a complaint	Transferring a Complaint
> Complete Investigation	Completes the investigation related to a complaint	--
> Invalidate	Invalidates a complaint	Invalidating a Complaint
> Close	Closes a complaint	Closing a Complaint
> Delete	Deletes the selected complaint from the database. Click OK to confirm. You must be the complaint owner or a quality manager to perform this action. You can delete complaints only when they are in Create state.	--
> Summary Report	Generates complaint summary report	Complaint Summary Report
> Add Assignee	Adds an assignee	Adding Assignees
> Add Existing Evaluation	Adds an evaluation to the complaint	Adding Existing Evaluations
> Complete Evaluation	Completes the selected evaluation	--
> CAPA > Create CAPA Request	Creates a CAPA request using the complaint.	See Creating a CAPA Request in the CAPA and Audit Management User's Guide.
> CAPA > Add To Existing CAPA	Adds the complaint to a CAPA project or a CAPA request as a data source. From the Search Results page that appears, select the required objects and click Submit.	--
Create Complaint	Creates a complaint	Creating a Complaint
Enable Edit	Lets you modify the details of a complaint	Modifying Complaints