Complaint Power View

The Complaint Power View page displays the details of complaint, investigation information, tasks associated with the complaint, and list of events associated with the complaint.

To access this page:

This topic describes:

This page discusses:

Properties

Fields

Section Name Field Name Description
Owner Name of the complaint owner
Originator Name of the complaint originator
Receipt Date Date when the complaint was raised
Modification Date Date when the complaint was last modified
Awareness Date Date when the problem was identified
Status State of the complaint. Possible states are Create, In Process, Closed, and Invalid.
Distributor Awareness Date Date when the problem was identified by the distributor
Complaint Handling Unit Name of the company that handles the complaint
Source Communication method through which the complaint was raised
Customer Severity Severity level of the complaint
Country Of Origin Country in which the problem was identified
Investigation Required

Yes: investigationevaluation is required for the complaint

No: investigation evaluation is not required for the complaint

Purchase Order Purchase order number related to the product
Additional Information Additional information about the complaint
Reassign Rationale Reason provided when the complaint was reassigned
Type Change Justification Reason provided when the complaint was converted to equipment service request or inquiry
Litigation Litigation information related to the complaint
Reportable Reportable status of the event
Invalidation Details Rationale Reason provided when the complaint was invalidated
Name Name of the invalidator
Date Date when the complaint was invalidated
Closure Details Closed Rationale Reason provided when the complaint was closed
Closed Date Date when the complaint was closed
Customer Closure Date Date when the complaint was closed by customer
Reopen Details Count Number of times the complaint was reopened
Reopen Rationale Reason provided when the complaint was reopened
Custom Attributes Name of attribute Custom attributes that are connected with the type and subtype of the complaint.

Actions and Toolbar Commands

Action Description For More Information
Actions > Transfer Ownership Transfers the ownership of the complaint Transferring a Complaint
Actions > Submit for Evaluation Promotes the complaint from Create to In Process state.

You must be the complaint owner or a Quality Manager to perform this action.

After you promote the complaint to In Process state, complaint investigation is created automatically, and the Investigation tab appears in the Complaint Power View page.

After you promote the complaint to In Process state:

  • a derived event is created and displayed in the Events tab.
  • Product Evaluation tab appears in the Complaint Power View page.
  • a product evaluation object is created automatically in the Product Evaluation tab.

About Investigation tab, see Investigation.

About derived event properties, see Derived Event Properties.

About Product Evaluations page, see Product Evaluations.

Actions > Invalidate Invalidates the complaint Invalidating a Complaint
Actions > Convert to Equipment Service Request Converts the Complaint to an Equipment Service Request Converting Complaints
Actions > Convert to Inquiry Converts the Complaint to an Inquiry Converting Complaints
Actions > Summary Report Generates a complaint summary report Complaint Summary Report
Edit Lets you modify the details of a complaint Modifying Complaints

Events

For more information, see Events.

Tasks

For more information, see Tasks.

Customer Extensions

This tab lists the customer extensions associated with the complaint. These customer extensions further define attributes for the complaint.

Columns

Column Name Description
Name The name of the customer extension.
Type The type of the selected object, for example, requirement.
# of Attributes The number of customer attributes associated with the customer extension.

Actions and Toolbar Commands

Action Description
Add Extension Adds an existing extension to the object.
Customer Attributes Lets you to specify the values for each customer attribute associated with the customer extension.
Remove Removes the customer extension from the object.

Categories

Category Name Description For More Information
Name of complaint Propertites - Properties details. Properties
Tasks - Lists the tasks created for the complaint. Tasks
Customer Extensions - Lists the customer extensions created for the complaint. Customer Extensions
Contacts Lists contacts associated with the complaint Contacts Page
Correspondences Lists correspondence associated with the complaint Correspondence List
Assignees Lists assignees associated with the complaint Assignees
Returns/Fulfillments Lists product returns and fulfillment associated with the complaint Returns/Fulfillments
Product Evaluation Lists evaluation performed on the complaint Product Evaluations
Reference Documents Lists documents related to the complaint See Managing Documents in the Business Process Services - Common User's Guide
Discussions Lists discussions related to the complaint See Working with Discussions in the Business Process Services - Common User's Guide
Lifecycle Displays the lifecycle of the complaint

About complaint lifecycle, see Complaints List

About lifecycles, see Working with Lifecycles in the Business Process Services - AEF User's Guide

Related Items Lists objects related to the complaint See Related Items List.
History Displays complaint history See History.
Where Used Lists the objects which are connected to the context complaint as data source or related items. See Where Used/Related Page in the Business Process Services - Common User's Guide
Related CAPA Shows related CAPA projects and CAPA requests. See Related CAPA Page.