Demoting a Rejected Defect to Evaluate or Submit

If a defect has been rejected, you can demote it to the Evaluate state to allow the Defect Manager to triage it or the Submit state to gather more information about the issue.

Required access roles:

  • App-specific: Defect Engineer
  • Baseline: Leader, Author, or Reader

Note: If the defect is in the Rejected state and you want to demote it to the Open state to allow work on it, see Reopening a Defect.

Before you begin: View the Properties page for the defect. See Defect Properties. The defect must be in the Rejected state. See Defect Properties.
  1. On the toolbar, select one of these actions:
    • Click Demote to Evaluate to demote the defect to the "Evaluate" state.
    • Click Demote to Submit to demote the defect to the "Submit" state.
    The To Evaluate or To Submit panel opens.
  2. Enter the reason why you are demoting the rejected defect in the Reason for Demotion text box.
  3. Click Done.

The defect can now be worked on by the originator if it is in the "Submit" state or by the Defect Manager if it is in the "Evaluate" state.