Reopening an Equipment Service Request

If you require an Equipment Service Request (ESR) for further investigation after you close it, you can reopen the ESR. After you reopen an ESR, its state is set to Create.


Before you begin:
See Also
Closing an Equipment Service Request
Converting Equipment Service Requests
  1. From the Equipment Service Request Power View page, in the Properties tab toolbar, click Reopen.
    The Reopen page appears.
  2. Type the reason for reopening the ESR in the Comment box.
  3. Click Done.
    The ESR is reopened.