Adding Reported Items

When complaints, inquiries, and equipment service requests (ESR) are created, the selected reported item is added to them. When required, you can add more physical products, products, and parts to the event, inquiry, or ESR.

This task shows you how to:

Before you begin: You must be the owner or a quality manager.

Adding an Item to Event from the Complaint PowerView Page

You can add more reported items to events, when required.

Before you begin: Ensure that the complaint is in Create or In Process state.
  1. From the Complaint Power View page, in the Events tab, select the required event.
  2. In the Events tab toolbar, select > Reported Against Item > Add Existing.
    The Add Reported Against Item page appears.
  3. Reported Item Parent - Click and select a parent item from the Search Results page.
  4. Reported Against Item - Click and select an item from the Search Results page. The Search Results page lists all the products, physical products, and parts.

    Note: If you select the Reported Item Parent, the search results list only products, physical products, and parts, which are connected with the context reported item parent.

  5. Click Done.

Adding Reported Item to Inquiry or Equipment Service Request

You can add more reported items to inquiries and ESRs, when required.

Before you begin:
  1. In the Inquiry Power View or Equipment Service Request Power View page, from the Reported Item Information tab toolbar, click Add Existing.
    The Add Reported Against Item page appears.
  2. Reported Item Parent - Click and select a parent item from the Search Results page.
  3. Reported Against Item - Click and select an item from the Search Results page. The Search Results page lists all the products, physical products, and parts.

    Note: If you select the Reported Item Parent, the search results list only products, physical products, and parts, which are connected with the context reported item parent.

  4. Click Done.
    The selected reported item is added.