Opening an Issue

You can access all the information related to an issue.

Required access roles:

  • Baseline: Reader

  1. In the navigation pane, click Issues Summary.
  2. Click the name of the required issue. You can use the categories in the navigation pane to access information related to the product.

    Category Name Page Tab Name Description For More Information
    Issue Name Properties Lists the properties for the issue. Issue Properties
    Assignees Shows persons assigned to the issue. Assignees Page for an Issue
    Reported Against Shows the objects that the issue is reported against. Reported Against Page for an Issue
    Resolved By Shows the objects used to solve the issue. Resolved By Page for an Issue
    Reference Documents Shows any reference documents associated with the issue.

    You cannot add or remove reference documents if the Issue is in the Closed state.

    		 Documents and Content
    Assignees - Shows persons assigned to the issue. Assignees Page for an Issue
    Reference Documents - Shows any documents associated with the issue.

    You cannot add or remove reference documents if the Issue is in the Closed state.

    		 Documents and Content
    Reported Against - Shows the objects that the issue is reported against. Reported Against Page for an Issue
    Resolved By - Shows the objects used to solve the issue. Resolved By Page for an Issue
    Resolved Items - Shows items resolved Resolved Items Page
    Routes - Shows routes involving the issue and provides access to create a route.

    You can create a route when the Issue is in any state, including the Closed state.

    		 Routes Page and Routes Summary Page
    Discussions - Shows the discussions related to the issue. Discussions Page for an Object
    Lifecycle - Lets people with the appropriate access change the state for the issue. Lifecycle Page
    History - Shows a log of all the actions that have occurred for the issue. Viewing History for Content