Submit the Defect
This workflow shows how to submit a defect.
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A person finds a problem and reports it. Who the person is and their relationship to the organization that owns the model version determines how the defect is created.
- External Person. Product Support (or equivalent) creates an issue, which is then used to create a defect. See Creating a Defect from an Issue.
- Internal Person. Quality Engineering (or equivalent) or other internal person creates a defect. See Creating a Defect.
The defect can be created in Submit or Evaluate. If all the defect details are available, see Workflow for Processing a Defect through its Lifecycle. - When all available details, such as reference documents and detailed descriptions, are complete, the Originator promotes the defect to the Evaluate state. If the submitter determines that the defect should not be submitted, it can be promoted directly to the Rejected state.
The defect is in the Evaluate state.